All projects Travel insurance

Claims Pilot

Filing a travel insurance claim by chatting, not form-filling.

Who: Travel insurance
What we built: A chat-based claims assistant + insurer dashboard
Where it runs: Web

The story

Claims Pilot is a Polar Stork company reinventing travel insurance claims with AI — so a missed flight doesn’t turn into weeks of paperwork.

Before

Travel insurance claims were slow, manual and costly — often taking weeks. Travellers were frustrated by endless back-and-forth, and insurers were under pressure to modernise and cut costs.

After

Travel claims filed by chatting, not form-filling

What we did

What we built for them

Claims by conversation

A friendly assistant guides travellers through their claim in plain language — in several languages.

Paperwork, handled

Receipts and documents are collected and checked instantly.

Smarter alternatives

Rescheduling or refund options are offered when they make more sense than a payout.

A clear dashboard

Insurers see every claim, how long it’s taking and how happy customers are.

How we did it

How we got there

Every project is different. Here’s how this one came together.

Taught it the fine print
The AI was trained on complex insurance policies so it handles claims accurately.
Ready for Europe and the US
Set up for multiple languages and local rules, inside the insurer’s own systems.