Hiring a tech team for the first time: what to expect
What happens, who does what, and the questions worth asking any agency — including us.
What a project usually looks like
Most projects follow the same four steps. First, the team listens: what your business does, who your customers are, what success looks like. Then you plan together: sketches of the screens, and an agreement on what will be built first. Then they build it in small steps, showing you progress regularly. Finally they launch and hand it over, so it’s truly yours.
Who you’ll meet
A designer, who works out how it looks and how easy it is to use
Developers, who build it
A tester, who tries to break it before your customers do
A project lead, who keeps everything on track and talks to you in plain words
Questions worth asking any agency
Who will I talk to day to day — and will it always be the same person?
How often will I see progress?
What happens if I want to change something halfway through?
Who owns the website or app, the designs and the code at the end?
What does it cost to keep it running after launch?
Can I talk to one of your past clients?
Signs you’re in good hands
They ask more about your business than about technology
They explain things without jargon
They suggest doing less first, not more
They give you a clear, written quote before starting
Your part
You don’t need to know anything about technology. What helps most is knowing your customers, being available for quick feedback, and saying so when something doesn’t feel right. The best projects feel like a conversation, not a handover.
